Effective Date: 1/18/2025

Welcome to Old Orchard Candle Company ("we," "us," or "our"). By accessing or using our website (the "Site") or purchasing our products, you agree to these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Site or services.

1. General Information

These Terms govern your use of our Site, including our Shopify storefront, and apply to all users, including browsers, vendors, customers, merchants, and contributors of content. Additional terms may apply to specific services, and such terms are incorporated by reference.

2. Eligibility

To use our Site or purchase products, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. By using our services, you represent that you meet this requirement.

3. Orders and Payments

3.1 Order Acceptance

All orders placed through our Site are subject to acceptance. We reserve the right to refuse any order for any reason, including suspected fraud or violation of these Terms.

3.2 Pricing and Taxes

Prices are listed in USD and are subject to change without notice. You are responsible for all applicable taxes, customs duties, and import fees based on your shipping destination.

3.3 Payment Methods

We accept payment through Shopify’s secure payment gateway and other supported methods. By submitting payment information, you authorize us to charge the full amount to your chosen method of payment.

4. Shipping and Delivery

4.1 Shipping Policies

We ship worldwide. Shipping rates and estimated delivery times are displayed at checkout. Delivery times are estimates and not guarantees.

4.2 Customs and Duties

International orders may be subject to customs fees, duties, or import taxes. These charges are your responsibility and are not included in the order total.

4.3 Risk of Loss

All products are shipped FOB (Free on Board) origin, meaning risk of loss passes to you upon our delivery of the package to the shipping carrier.

5. Returns and Refunds

5.1 Return Policy

We accept returns of unused and unopened products within 30 days of purchase. To initiate a return, contact us at oldorchardcandleco@gmail.com.

5.2 Refunds

Refunds are issued to the original payment method after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

5.3 Non-Returnable Items

Customized or final sale items cannot be returned.

6. Intellectual Property

All content on our Site, including text, images, logos, and designs, is owned by Old Orchard Candle Company or our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Prohibited Activities

You agree not to:

• Use our Site for illegal purposes.
• Violate any local, state, national, or international laws.
• Transmit harmful or malicious code.
• Interfere with or disrupt the Site’s functionality.

8. Limitation of Liability

To the fullest extent permitted by law, Old Orchard Candle Company is not liable for any indirect, incidental, special, or consequential damages arising out of your use of our Site or products.

9. Indemnification

You agree to indemnify, defend, and hold harmless Old Orchard Candle Company, its affiliates, and employees from any claims, liabilities, or expenses arising from your use of the Site or violation of these Terms.

10. Governing Law

These Terms are governed by the laws of the State of Pennsylvania, USA, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the courts of State of Pennsylvania, USA.

11. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page, and the "Effective Date" will be updated. Continued use of our Site constitutes acceptance of the revised Terms.

12. Contact Information

For questions about these Terms, contact us at:
Old Orchard Candle Company
Email: oldorchardcandleco@gmail.com
Phone: 215-948-2826

Thank you for choosing Old Orchard Candle Company!